Shipping Policy

This Shipping Policy describes how Velhus (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.

Processing Times

All orders are processed within 1-3 business days. Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.

Please note that expected time is not 100% guaranteed. It is calculated based on the time frame which 90% of our orders fell into and is subjected to the conditions such as changing customs policies of destination countries, holiday seasons or other extreme events. We encourage you to shop as early as possible during Holiday Seasons

Shipping Times

UK Shipping : Estimated delivery time is 9–12 business days.

Please note: delivery times are estimates and not guaranteed.

Shipping Costs

Standard shipping: Free on all orders

Tracking Information

Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 1–3 business days to appear. You can track your package using the link provided on our track your order page.

Shipping Restrictions

We currently do not ship to other countries outside the UK.

Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).

Damaged, Lost, or Delayed Shipments

We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.

For missing packages or delayed shipments beyond the estimated timeframe, please contact us at contact@velhus.co.uk and we will assist where possible.

Contact Information

If you have any questions about this Shipping Policy or your order, please contact us at: contact@velhus.co.uk